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Digital Marketing Team Assistant / Permanent / Full Time - Mon-Fri 8am-4pm / £19,000 - £20,000 + Benefits / Altrincham NC Associates are working on behalf of a manufacturing and production company based in Altrincham who are looking to hire a Web Team Assistant to join their team. The Web Team Support Assistant is responsible for the day-to-day support of all UK and International B2C websites. This role is a pivotal position in the company giving the individual an opportunity to have a direct impact on the success of our digital space. Duties: Responding to customer email, phone, live chat and social enquiries, ensuring that excellent customer service is delivered consistently whilst maintaining consistent tone of voice Organising customer returns and refunds Managing the online stock check and amend the websites product catalogue in accordance Updating content for the website including copy-writing, image editing, product updates and promotions Posting imagery, content and adverts across social channels using various scheduler tools, creating engagement with existing followers and new outreach customers Continue to develop product knowledge to ensure optimum customer service is delivered at all times via all customer communication channels Working with the Marketing Team to produce relevant social media content Create and monitor email and social campaigns under the supervision of the Marketing Team Analyse any problems and issues currently facing the websites, based on individual testing or customer feedback. Communicate any results and recommendations back to Head of Web Assist in the completion of daily, weekly and monthly KPI data Assist in the UAT of new features on the web Provide creative ideas for content marketing and website updates to continuously improve all websites and digital channels, whilst maintaining a consistent look and feel throughout the website Monitor and log competitor activity Provide information to the external PR agency to support the writing of press releases and internal / external communications. Generally provide assistance, cover and support within the team and in all areas of the business as and when required Qualifications and Experience Strong communications and organisational skills - this role requires a strong attention to detail and ability to work under tight deadlines. Good understanding of websites and their functionality. Excellent computer literacy skills - working knowledge of Microsoft Office, PowerPoint. Working knowledge of social media and Google analytics (not essential) Proven ability to build consensus and work effectively within a cross-departmental team. Experience working both independently and in a team-oriented, collaborative environment. Person Specification Commitment and Flexibility demonstrate the commitment and flexibility required to meet the changing needs of a new business Interpersonal Skills develop working relationships with fellow employees and suppliers, as required Communication Skills communicate concisely, creatively and professionally, either verbally or in writing, with our employees and our suppliers, as required Honesty, Openness and Integrity maintain visibility and awareness of activities and escalate issues that are likely to impact on performance to the Head of Web Initiative use your initiative to resolve day to day issues or escalate to Head of Web when appropriate Innovation have a positive and enthusiastic attitude towards proposing new ideas and processes to benefit the functionality of the department Company Values awareness of the company values; customer focus, energy, recognition, team work and respect required to build and support the team efficiently. Development eagerness to learn and develop existing knowledge of online marketing techniques. Skills Time Management Critical-thinking and Problem-solving Procedures Performance Meetings Reporting Property Knowledge What's on Offer? A competitive starting salary of £19,000 - £20,000 Private Medical Insurance Pension Nice hours No weekends Staff events Continuous training and development Support with your role Free Parking Holidays Flexible working (core hours are Mon - Fri 9am-5pm) Job satisfaction Job Security NC Associates are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit and business need. Only suitable candidates on this basis will be contacted. This is a highly desirable role and won't be available for long, for immediate consideration, apply today!