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Event stewards


Job Description

Event Stewards

We are actively seeking committed and outgoing Event Stewards to support our client in Whitton. This is 1 day of work specifically for 10th October 2020, and future event coverage.

You will need to live in the local area.

As an Event Steward you will:

  • Provide outstanding customer service to all customers.
  • Managing difficult situations
  • Comply with all safety requirements as defined, ensuring your own personal safety and that of others at all times
  • Assist with crowd control
  • Being vigilant and visible to all customers and other members of staff
  • Helping customers as required
  • Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied
  • Complying with station security including the HOT protocol
  • Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer
  • Provide outstanding customer service; including travel information, and updating information as and when required
  • Making announcements on the hand held radio or megaphone (if required)
  • Carry out emergency procedures as locally specified on your induction
  • Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company)
  • Ensure you keep up to date with all rules, notices and retail circulars and publications that may affect your working environment or product knowledge
  • Ensuring the station is always well presented
  • Working alone

Are you the right candidate for the job?

  • Are you over the age of 18 ?
  • Do you have previous customer service experience?
  • Good communication and presentation skills.
  • Do you have the flexibility to work different shift times ?
  • You must be available to start immediately as these are temporary positions.

Please note you must be able to get to your location of work for a 05:00 start, the latest finish is 00:00. Please note the shift will be up to 12 hours...... click apply for full job details

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