Salesforce Business Analyst
We're looking for an experienced self-motivated Salesforce Business Analyst to join our global Ecommerce client on a contract until the end of 2021.
Please note: this a flexible remote working contact
Please note: the contract is inside of IR35
As the Salesforce Business Analyst you'll bring experience in coordinating projects across cross functional teams including agile teams globally.
You will be responsible for successfully rolling out our clients Salesforce CRM solutions to our global advertising team and work directly with multiple stakeholders within the business but also the CRM team to ensure delivering on track within scope.
We are looking for a communicative and dedicated individual who will fit into our collaborative culture. The job requires a self-starter with preferably experience in marketplaces and technical domains.
Upon joining you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the Advertising team, you will be an integral member of a growing organization that is reinventing advertising within the business.
We're crafting innovative ad-tech solutions to optimize the ad monetization and experience on the client's platform.
Our goal is to build a valuable experience for both buyers and sellers, while also driving performance for advertisers. To that end, we are innovating rapidly in the ad-tech space and there is no shortage of new challenges for motivated individuals.
As the salesforce BA you have deep functional knowledge about the a of the system being developed, in particular we are looking for a candidate with previous experience in building CRM solutions specific for the advertising industry (publishers, sales agencies, media companies). You will work with the Product Manager to ensure that functional requirements are accurately captured and conveyed to the Agile team through well written user stories.
Work closely with relevant stakeholders to gather, understand and define business requirements
Understand the structure, policies and operations of advertising organization to recommend solutions that enable the organization to achieve its goals
Develop user stories and to-be process flows to support the design and development of our Salesforce solution
Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
Work collaboratively with team members to design a solution that will meet business requirements and create user stories
Collaborate with developers and QA to test and verify that solutions will meet business requirements
Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing
Participate in prioritization meetings with the SCRUM master and Product Owner
Manage risks and issues, escalating to senior stakeholders for resolution
Coach and facilitate champion users across various teams to enhance their success
Document use cases, business/system/functional requirements
Excellent stakeholder management skills
Experience of working in an agile environment
Highly adept to change
Willingness to learn
Experience with Salesforce CRM
Experience in the advertising industry
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