We're recruiting for a Quality Advisor to join our Customer Service team.
About the role
As a Quality Advisor you’ll work with the Customer Service and Customer Operations teams and provide an excellent Customer Experience through training and quality. You’ll support the development of a quality framework, assist with evaluations, measure compliance with agreed standards, and monitor quality levels.
Contributing to the continuous development of activities, systems and processes relating to all aspects of customer service, you’ll also assist with the continuous improvement of procedures to achieve optimum efficiency and customer service.
You'll be knowledgeable on quality management and customer experience and have an understanding of customer needs, putting their requirements first.
With experience within a quality or improvement function within a contact centre environment, you’ll show a real passion for delivering world-class customer service and will be able to demonstrate attention to detail.
You’ll have excellent communication skills, both written and verbal, an enthusiastic and “can-do” positive attitude and will have a flexible and adaptable approach to work.
Please note this role will be homebased but there will be a requirement to travel to BHF offices in Birmingham regularly.
When people affected by heart and circulatory diseases are in need, they turn to us. With our research we give people hope. With our expert advice and training, we give people knowledge and support. And with our campaigning we help build a healthier world for everyone.
Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.
The interview process will be held over MS Teams.
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