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Supporter Care Officer


Job Description

Location: UK Office, London (Victoria) or home based

The Vacancy

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

About the role:

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. 

You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK.

What you'll do:

Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK

Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.

Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.

The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s 

What you'll bring: 

Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner

Demonstrable experience of working with a relational database and accurate data entry

Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and written

Excellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive manner

Interviews will be held: 12 May 2021

What's it like to work for us?

We aim to find a cure and improve life for everyone affected by Parkinson's - and you could help us achieve this.

We offer a variety of paid job roles and volunteer opportunities both at our UK office in London and across the UK.

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