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Welcome Manager

 

Job Description

Summary

We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service and leading on risk management.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

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What it's like to work here

Gothic Revival castle sitting on the shores of Lake Windermere with turrets, towers and informal grounds
180 years ago a surgeon and an heiress from Liverpool began building a castle that would only ever have to defend itself from the Cumbrian weather.

With all the furniture and artwork long gone and the last family moving out in the 1920s, the castle has had mixed uses and only opened to visitors in 2011.

What you'll be doing

You'll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.

You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You'll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

Who we're looking for

  • Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
  • Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
  • Excellent organisational skills
  • Confident leader, adaptable and responsive under pressure
  • Ability to initiate service recovery without senior support
  • Good IT skills (all MS Office)

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Job Overview

  • category

    Location

    Not Specified
  • category

    Employment Type

    Permanent
  • category

    Sector

    Conferences, Events & Exhibitions Business Intelligence & Analytics Media PR & Communication
  • category

    Recruiter Type

    Recruitment Agency
  • Offered Salary

    20721
  • Company Profile

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