We're looking for a Holidays Operations Assistant Manager to assist the Holidays Manager in the efficient delivery of their Holidays portfolio.
The hours: 37.5 hours per week.
The salary: £20,721 per annum
Duration: This is a permanent position, with the opportunity to progress
To find out more about National Trust holidays visit
You'll deliver high levels of customer service to our guests, dealing with queries in line with agreed NT procedures. Team work will be essential, as you'll be working with the wider property team, as well as Contact Centre staff and internal service delivery is just as important.
You'll be excellent with people. As the first point of contact for Caretakers, your supervisory experience will really help you to get the best from the team through training, coaching and development in order to deliver a consistent offer in line with the NT holidays toolkit. Alongside this you'll be organising rotas in line with bookings, ensuring that changeovers and service cleans are delivered and good stock control is essential, as is efficient purchasing and store management in order to minimise costs whilst still providing a good service to caretakers.
- Practical experience in an operational role in a holiday operating environment
- A good understanding of necessary standards of housekeeping, presentation and maintenance
- Some supervisory experience
- Working knowledge of relevant Health & Safety procedures and experience of risk assessments
Apply for Job