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Head of Digital Operations


Job Description

Salary: £58,097 - £79,833 per annum

Job Location: Remote/Occasional travel to London Bridge

Hours: 36 hours per week

Contract Type: Permanent

Company snapshot

Clarion Housing Group comprises a housing association, a property company and a charitable foundation. We operate an extensive digital portfolio and we're two years into an ambitious digital programme.

What will I do?

The Head of Digital Operations is accountable for supporting the Director of Digital and CIO in delivering the Group's digital strategy by leading the Digital Experience team, in creating an outstanding customer experience on our group digital channels, driving channel shift and managing day-to-day operations. You'll be accountable for working with the Group Executives to define short and long-term objectives and will identify how their service areas can support and be aligned to these agreed aims. You'll also be relied upon for your area specific knowledge and will liaise with internal and external stakeholders to ensure effective application of policy and maximisation of value in and to their service areas.

What are you looking for?

  • Substantial experience in digital with a track record of channel improvement and successful implementation of initiatives such as enterprise size websites, self-service online platforms, mobile apps, and marketing campaigns
  • Solid experience of planning, managing and organising resources within short / medium timescales, working on projects in Agile, Waterfall and hybrid project environments
  • Excellent stakeholder and communication, negotiating and influencing skills with all levels of an organisation, including senior executives
  • Excellent understanding of best practice principles across digital services, user experience design, accessibility and usability
  • Experience of working on Content Management Systems and utilising CRM platforms to drive data driven user journeys
  • Substantial experience in Project Management/managing digital teams and/or resource such as online editors, digital analysts and product owners.
  • Substantial experience of financial and budget management skills

Where will I work?

The role will be predominately remote working with some necessary travel into our London Bridge office as and when required.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5% of your salary with generous life assurance
  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: 24th October at midnight

For further details on this vacancy and to download the role profileHead of Digital Operations

please visit our website athttps://or click 'apply'.

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