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Front of House and Hospitality Manager

 

Job Description

Standing proud in the heart of the small rural market town of Ulverston on the edge of the Lake District, The Coro is an historic arts, culture and entertainment venue. It was built as 'The Coronation Hall' by public subscription in 1920 in response to the people's desire for a place to go to enjoy theatre, music, dance and entertainment. Since then, The Coro has grown into a much-loved venue that showcases world-class performance alongside home-grown artists and locally produced festivals, shows, activities and events.

We are relaunching The Coro in the wake of the pandemic with an ambitious vision for its future and are now seeking to grow our team to rebuild our organisation and deliver that vision.

The Front of House and Hospitality Manager will lead on the expansion and delivery of a hospitality strategy that: increases the current hospitality offer significantly; drives income through sales on the bars and through hospitality packages; ensures first class delivery and hospitality provision for all events (both those produced in-house and for those where hall is hired); establishes the Coronation Hall as an exemplar in customer care and experience; and promises a safe, warm, friendly and vibrant environment for audiences, artists/performers, hirers, staff and volunteers.

Main roles and responsibilities:

  1. Set and manage budgets and work towards income generation targets agreed with the Director.

  2. Develop and have oversight of a strategy that: i) significantly grows the bar and hospitality offer at The Coro ii) delivers a high-quality and commercially effective service and iii) establishes The Coro as a quality venue with first class customer care and experience.

  3. Responsibility for the efficient day to day running of The Coro's front of house operations, working closely with the team to plan the smooth and efficient delivery of events ensuring all staff and volunteers are briefed in advance and that the safety and comfort of customers is maintained at all times along with the highest standards of customer care.

  4. Supervise a Front of House team including Front of House Supervisors, bar staff and volunteer stewards including shift/rota management, direct supervision and regular appraisals.

  5. Have responsibility for maximising income generation from food and beverage sales at both public facing and private events, developing and maintaining repeat business at all levels and broadening the scope of the organisation's hospitality service in accordance with the organisational strategy, including oversight of The Coro's two bars.

  6. Oversee the management of private hires of the building including celebrations like birthdays and wedding receptions and corporate functions like conferences, including the front of house delivery and the full supporting hospitality package.

  7. Monitor income and expenditure budgets for bar and hospitality ensuring they operate effectively and within agreed performance targets and report back to the Finance Officer, Director and when required the board within agreed timescales.

  8. Have responsibility for stock control and accountability for stock variances, completing monthly stock checks and overseeing that deliveries are received and stored correctly.Provide strong and effective leadership of front of house supervisors, casual bar staff and a team of volunteer stewards including recruitment, induction, development and training, supervision and line management to ensure the smooth running of the front of house operation with a motivated team that is committed to excellence.

  9. Be a key holder for The Coro, act as out of hours contact in emergencies or intruder alarm activations, and act duty management on a rota with the team

  10. Report to the board directly on strategy development, performance and financial issues.

  11. Undertake other tasks as agreed with the director.

Person Specification

Essential experience, skills and knowledge

  • Demonstrable experience of developing, writing and implementing effective strategies and working within the objectives, timescales and budget of an organisation.

  • Experience of budget management and working towards measurable targets.

  • Minimum of 3 years' experience in a bar and hospitality environment, ideally in a

    comparable venue.

  • Strong experience in developing a successful bar and increasing income

  • Experience of designing and delivering engaging and effective training programmes for staff (and ideally
    volunteers)

  • High level of organisation with experience of planning projects with key deliverables and seeing through to a successful conclusion on time and within budget

  • Excellent verbal and written communication skills (including effective negotiation, influence and persuasion)

  • Experience of forming strong, positive, working relationships and partnerships with a wide range of

    audiences including artists, musicians, writers, performers etc

  • High level of IT/digital competency including demonstrable effective use of Microsoft packages.

  • Strong leadership skills with the ability to support and motivate staff and experience of line management including setting of objectives, supervision and appraisals.

  • Effective team working skills with the ability and desire to work collaboratively with colleagues

The ability to maintain professionalism and confidentiality when dealing with sensitive information and business matters

  • A creative, innovative and pro-active attitude with a healthy appetite for feedback

  • Flexibility to work hours as determined by the business which will include some

    evenings and weekends

  • Commitment to Ulverston Coronation Hall's vision, mission and values.

    Desirable experience, skills and knowledge

  • Experience of working with/supervising volunteers

  • Experience of working in partnership with community organisations

  • Good knowledge of comparable venues

  • Experience of reporting to boards of trustees

    How to apply

    Please send a CV and Cover Letter addressing the points in the person specification and giving examples of experience to with 'Front of House & Hospitality Manager' in the subject field no later than 5pm on Sunday 17th October.

    If you would like to discuss the role or visit The Coro in advance of submitting an application please contact The Coro's Director, Beth Kennedy, on

    Applicants should provide contact details for two references, we will seek your permission before making direct contact with any referees. All offers will be subject to the receipt of satisfactory references. All applicants must be eligible to work within the UK

    Interviews are scheduled to take place in the week beginning 25th October.

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Job Overview

  • category

    Location

    Cumbria
  • category

    Employment Type

    Permanent
  • category

    Sector

    Conferences, Events & Exhibitions Business Intelligence & Analytics Television, Cinema & Radio New Media & Social Media Strategy, Planning & Buying Editorial & Content Media PR & Communication
  • category

    Recruiter Type

    Recruitment Agency
  • Offered Salary

    28000
  • Company Profile

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