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Duty Manager, O2 Academy Birmingham and O2 Institute Birmingham


Job Description

Venue: O2 Academy Birmingham and O2 Institute Birmingham

Company: Academy Music Group

Location: Birmingham

Reports to: General manager

Working hours: Full-time


The duty manager is an integral role within the team to contribute to the efficient coordination of front and back of house responsibilities, and the smooth day-to-day running of O2 Academy Birmingham and O2 Institute Birmingham. You will be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.

Our team

The duty manager joins an established team at two of Birmingham's leading live music and club venues in the city, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to managing, developing and motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

  • Reputable background in the live entertainment industry or venue management
  • Experience of working as a manager or in an operational role
  • Proven track record in managing live performances and events
  • Knowledge of health and safety regulations and licensing
  • Excellent communication and diplomacy skills
  • Proficient in Microsoft Office packages
  • Self-motivated and results driven

What we need

  • Personal licence holder
  • First-class client and customer service
  • Demonstrable leadership and motivation of others
  • Passionate and enthusiastic for the live events industry
  • Flexibility to work irregular hours (weekends/evenings/public holidays)
  • A proactive organiser in problem-solving who can negotiate solutions

What you'll be doing

  • Duty manage events at O2 Academy Birmingham and O2 Institute Birmingham to the highest standard
  • Work collaboratively with the venue team, local authority and Company head office
  • Act as a point of contact and venue liaison for all contracted events and touring parties
  • Maintain first-rate relationships with clients and partners
  • Liaise with outsourced contractors and service providers
  • Ensure all paperwork and reporting is completed and professionally retained
  • Adhere to all existing and new health and safety legislation
  • Comply with all Company guidelines and working practices
  • Ensure the venue is maintained to the highest standards
  • Communicate any building or department issues to the general manager
  • To publicly represent the venue and Company in a professional manner

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we'll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Our company

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

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    Conferences, Events & Exhibitions Business Intelligence & Analytics Television, Cinema & Radio New Media & Social Media Media PR & Communication
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