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Supporter Care Officer


Job Description

Homebased and UK office, London (minimum of 1 day per week in the office)The vacancyWe welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.About the roleImagine not being able to move, sleep, or smile. Feeling anxious or depressed and struggling to think or remember. Your body not feeling like your own. This is what Parkinson's can feel like.Our pace and determination is stronger than even and together we can find a cure, and improve life for everybody affected by Parkinson’s.  Join us.You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK. What you’ll do:Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UKBe the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s What you’ll bring:Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive mannerDemonstrable experience of working with a relational database and accurate data entryStrong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and writtenExcellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive mannerAbility to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependenciesClosing date: 20 October 2021Interviews will be held: 26-27 October 2021Sounds like you? We would love to hear from you. This is an exciting time for Parkinson’s UK and we would love you to join us!As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern.  You will be required to cover your own travel expenses to the office.

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