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IT HelpDesk Analyst


Job Description

Salary: £22,000 - 24,000, DoE

Law Business Research are an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business.

We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.

Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team as an IT Helpdesk Analyst! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with background in IT.

This is a fantastic opportunity for someone with solid 1st line support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Analyst. The company also offers training and genuine career opportunities for those that excel.

You will have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult queries and personalities.

What you would be doing:

  • Front line support - answering calls and emails from members of staff and providing initial guidance
  • Logging all issues raised and providing end users updates on their support issues
  • Work with 3rd party suppliers on more complex problems before escalating to the System Administrator.
  • Administering and creating users with Active Directory
  • Maintain IT team documentation in coordination with the IT Manager
  • Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit.
  • Maintaining front line office IT equipment - laptops, desktops, thin clients, printers etc
  • Physical assembly of new computers and IT equipment including network cabling
  • Phone system support
  • User inductions and training on Microsoft and 3rd party products

What we are looking for:

  • Essential:
    • At least a year's experience in first line support on Microsoft platforms
    • Experience of Active Directory - managing users and computers
    • Experience of Microsoft Windows operating system, MS Office suite and MS 365 services
    • Experience of using and supporting Microsoft Teams including its wider features
    • Experience supporting users operating within a corporate network
    • Excellent communication skills and the ability to deal with staff at all levels of the business
  • Beneficial:
    • Experience of or exposure to
      • Exchange Online
      • Sharepoint Online
      • Salesforce
    • Jira
    • Mac support
    • Supporting video conferencing equipment
    • User training
    • Thin client / RDS
    • Professional certification (Microsoft, ITIL etc)

In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes:

  • 25 days holiday
  • Private healthcare
  • Cycle to Work scheme
  • Season ticket loan
  • Gym membership
  • Pension
  • Life Assurance

To apply, please send your CV and supporting statement explaining why you are suitable for this role via the button below. We look forward to receiving your application.

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