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Social Media Customer Service Adviser


Job Description

Social Media Customer Service Adviser - 3pm - 11pm Monday to Friday

I have an opportunity to join one the UK's most progressive and successful retail brands as a Social Media Customer Service Adviser, working at their vibrant Head Office in Bradford. Hours are Monday to Friday 3pm - 11pm, training will be 9am - 5pm for the first few weeks. On completion of your training you will work from home. The successful candidate must live within the local area to call into the office if and when required.

As part of their social media team you will be responsible for delivering the highest quality service to their valued customers across various social media platforms. If you've got bags of energy, loads of enthusiasm, are computer literate with an excellent telephone manner and are comfortable using social media platforms, this is definitely the opportunity for you!

You will be working within a great team of people ensuring that their customers receive the very highest level of service, care and attention. So, if you're really good with people and thrive on an ever-changing variety of challenges, this is a role not to be missed.

You will: -

  • Enjoy talking to people and building relationships with customers
  • Have experience of communicating with customers across various social media platforms including Twitter and Facebook
  • Be able to make decisions and solve problems

Have great attention to detail and a keen willingness to learn
Have strong IT skills and an adaptive / flexible attitude

We are looking for people who can demonstrate a consistent and friendly approach to customers whilst promoting a professional company image.

This role offers excellent training and support and will suit someone looking for a temporary to permanent opportunity.

Hourly pay is £8.91 rising to £9.68 after 12 weeks

Reference ID: SOC

Contract length: 36 months

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Job Overview

  • category


  • category

    Employment Type

  • category


    Business Intelligence & Analytics New Media & Social Media Media PR & Communication
  • category

    Recruiter Type

    Recruitment Agency
  • Offered Salary

  • Company Profile

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