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Community & Participation Manager (Formby)


Job Description


The role will play an important part within the portfolio's Senior Leadership Team, supporting the General Manager at Formby with all aspects of community engagement and participation. Having a direct link to the Formby Point Project, encompassing our Victoria Road, Dunelife and Lifeboat Road projects; the role is highly strategic, aiding from an operational stance, the project team with the messages they want to deliver to the public and property team. The role will also have a major role to play in ensuring our onsite team are fully engaged and involved in both the project and work we do with the local community.

Hours: 37.5 per week, full time

Hours: 37.5 per week, full time

Salary: £27,735 per annum

Contract Length: Fixed term contract until 14 January 2024

What it's like to work here

With dramatic sand dunes, glorious beach and coastal pinewoods, Formby is an ever-changing landscape. Home to red squirrels and prehistoric footprints, there are many coastal walks which bring visitors to the area, year round.

Formby's shifting sands create ever-changing dunes sculpted by the wind and squeezed by surging tides. Sea views over Liverpool Bay to the hills of North Wales can be enjoyed from the windy sandy beaches. Footprint trails 5000 years old sometimes reappear as the sea erodes ancient mudflats. Pinewood walks with red squirrels lead to open fields and the Formby Asparagus trail. Formby is the place for simple pleasures of a family day out, for healthy exercise, fresh air and relaxation, and for a seaside picnic in the perfect spot.

Working with us.

Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We're looking for people to work with us who are enthusiastic, flexible, adaptable, enjoy variety and are full team players. (As we have relatively small teams on site, everyone helps each other out.)

Whichever property you are based at and whatever role you play on site, standards of excellence in customer service and visitor engagement are essential. Some of our busiest days are at weekends and on Bank Holidays, so all staff are expected to take part in a regular weekend and Bank Holiday working.

What you'll be doing

At the heart of everything we do on site is conservation and visitor experience - to look after these special places for ever, for everyone. We must ensure we keep everyone informed and able to participate in the decisions we ultimately make regarding the property's future. This is where you come in.

Any visitor coming to a site linked with the National Trust expects a great experience, and you will help to ensure that we don't disappoint! You will develop and lead on all community related strategic aims and plans, with the support of our Operations Manager and the Senior Programming and Partnerships Officer.

You'll use your strong people skills to establish good working relationships with property colleagues, as well as continuing to forge great relationships with our partners and communities across the Sefton Coast.

Please read the role profile attached

Who we're looking for

It's a significant role within a busy portfolio, focussing on one major property delivering key projects so we will need someone who can take on a challenge. You will support our Project Manager with the Formby Point Project, offering expertise in community engagement.

Extensive experience of relationship management, plus the ability to plan for and manage how we communicate about the varied issues that arise at Formby, will be a must. Understanding how we discuss and inform about the strategic aims we have for both that and the project going forwards will also be integral to the role you'll play within our fantastic team.

The package

Benefits for working at the National Trust:

  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.

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