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Support Service Manager


Job Description

An excellent opportunity has arisen for an experienced Support Service Manager to Join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

Reporting to the Registered Manager you will be responsible for the success of the homes, commercial performance which spans financial results, resident satisfaction, ancillary / hospitality team engagement. The regulatory responsibility will remain with the Registered Manager, you will drive the development and growth of your team members. You will also use your specialist knowledge to ensure the delivery of all our hospitality services to the highest standard. You will also oversee the home's finances, including managing the sales team and ensuring they deliver on revenue targets, as well as assisting with budget planning and cost control.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage ongoing profitability of the home, ensuring revenue and resident satisfaction targets are met and exceeded

Lead in all key property issues including capital projects, customer service, and refurbishment

Ensure all decisions are made in the best interest of the home and its residents

Deliver achievable budgets, and set other short and long-term strategic goals for the home

Provide effective leadership to all hospitality and ancillary staff members

Ensure costs are controlled and revenue opportunities are effectively sourced and delivered

Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team

Lead and respond to audits to ensure continual improvement is achieved

What are we looking for?

Experience as Support Service Manager within the hospitality sector (not necessarily Healthcare)

Degree or diploma in Hotel Management or equivalent

Possess strong commercial acumen, with experience in increasing profitability

Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (doesn't have to be healthcare)

Excellent leadership skills

Exceptional communication skills

In return for all of this you will receive a competitive salary package plus:

Training support and development opportunities

Nurse and carer referral scheme

Rewards for 5, 10, 15, 20 and 25 years of service

Annual staff recognition through MMCG Care Awards

5.6 weeks annual leave

Private company pension plan and Health insurance. (must be opted into)

Fully funded training

Simply Health cover after one year of service, inc. cashback on medical and dental expenses

Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants

Car through salary sacrifice

Cycle to Work scheme

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