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Customer Services Agent - Content Mediator


Job Description

Customer Service Advisor - Social Media Content Moderation

Urdu - English Speaking

Start Date - 30th November 2020

Working from home - office based in future - FTC

Salary - £19,500 - rotational shift pattern with antisocial hours uplift. (24/7 operation)

I am looking for social media users, with great attention to detail, traditional values, and a strong sense of social and cultural responsibility to join the team as content mediator on a worldwide, household name in entertainment social media platforms.

In this role you will proactively moderate and audit uploads, taking the time to understand the needs of customers and the client, as well as taking ownership for all videos in respective language queue and providing accurate monitoring of content on first instance


Fluency in the target languages of Urdu & English both spoken and written
Passionate about proper use of social media
Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
Experience in content mining and reviewing would be advantageous
Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
Ability to evaluate content in line with content and business policies
Strong analytical and research skills with attention to detail
Ability to work in fast and evolving workflows
Ability to maintain a high degree of confidentiality
Adhere to strict deadlinesThis job description is not exhaustive you may be required to perform other additional duties as and when required

My client engineers customer experiences on behalf of some of the world's most progressive brands. As a company, they have been working towards that goal ever since they were founded in 2000.

Through evolution and acquisition, today my client is a people-strong global leader in business process outsourcing (BPO), continuing to specialise in customer experience with their capabilities extending across voice, social and digital channels, and a mission to empower people and encourage to push the boundaries.

We aim to be the best at engineering the customer experience by investing in our people and the environment in which they work, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database

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    Ambient B2B & B2C Media Sales Conferences, Events & Exhibitions Outdoor & Out of Home Business Intelligence & Analytics Digital, Online & Social Media Print & Publishing Advert / Media / Entertainment Media PR & Communication
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