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Experience Ambassador


Job Description

Johnnie Walker Princes Street
Permanent - Full-time and part-time positions available
About Us Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Feel inspired? Then this may be the opportunity for you.
About the Role
Our Experience Ambassadors will facilitate the end-to-end customer journey throughout Johnnie Walker Princes Street, entertaining visitors from around the world and providing a world-class visitor experience.
You'll bring to life the art of whisky making and the heritage of our brands by guiding groups throughout various interactive tour experiences and tastings. In addition, you'll be responsible for ticketing, admissions, information services and booking of bespoke visitor experiences throughout our Brand Homes across Scotland.
You'll engage with visitors on both an individual and group basis, interpreting customer interests and providing information to create a personalised experience.
Our Experience Ambassadors are our brand advocates and you'll thrive on sharing the Johnnie Walker story with our visitors and be passionate about encouraging them to discover the delights of Scotch whisky, highlighting Johnnie Walker Princes Street as the gateway to whisky experiences across Scotland.
We are looking for permanent full-time and part-time Experience Ambassadors at Johnnie Walker Princes Street.
About You
To be successful, you'll need great customer service skills, preferably, having worked in the retail or hospitality industry. Alongside strong interpersonal and communication skills, you'll be a natural presenter with the ability to engage visitors with your story-telling skills and with the support of our training programme, you'll develop your whisky knowledge to educate and inspire every visitor.
You'll be a confident presenter with the ability to script read while tailoring your approach to meet the needs of your audience in order to provide a world-class engaging experience. Previous experience working as a tour guide is preferable but not essential.
You'll have existing skills in planning and upselling, in order to create and organise bespoke tours and packages for visitors wishing to discover our Brand Homes, fulfilling their desire to explore Scotch whisky and our impressive portfolio.
In return, not only do we offer a great reward & benefits package, we'll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

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