An international professional services firm is seeking a HR Portal Content Manager with experience of writing HR content or knowledge base articles for business users. This role is a fixed-term-contract for 6 months.
The HR Operations Lead described the role in the following way: "We are introducing a range of new processes in HR operations and want to build HR content in our new ServiceNow portal. This role is critical to ensuring that our HR customers in the business receive a seamless service and simplify HR processes for them"
Reporting into the HR operations lead, your remit will be to engage with HR Business Partners, and cross-functional HR teams to translate processes and policies into simple and engaging knowledge articles for business users and manager community. This will include utilising the appropriate tone, style, and grammar.
You will also be responsible for the continuous improvement of knowledge articles and other HR portal content to ensure it is fit for purpose in local regions/locations. This will also include optimising the search capability in ServiceNow for ease of access to users.
The background and skills required are:-
- Good understanding of HR employee life cycle processes and policies
- Track-record of writing HR content for business/manager audiences - ideally where you have engaged with cross-functional teams
- A process improvement mindset and understanding of how to leverage content for the benefit of the organisation
- Experience of copywriting in a digital format
This is an excellent opportunity to join a dedicated team who are driving significant improvement in their HR function. Apply now for further information!
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