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Client Service Executive

 

Job Description

Overview

Our leading Brighton-based Client provides sophisticated digital marketing services to a global and fast-growing client base. All services are delivered using proprietary systems, unique processes and awesome people. They are now seeking to expand their team with the hire of an additional Client Service Executive.

Person Profile

* Excellent communicator

* super organised

* client management

* Experience in managing multi-channel digital marketing, agency or client side with demonstrable success

* Strong proficiency in Microsoft Excel

* Experience in managing key client and partner relationships

* Strong understanding of CRM system usage

* Comfortable communicating at C-level both internally and externally

* 1-2 years' experience in a customer service / account management role

* Shows initiative and a hunger for learning

* Works well with others

* Someone who wants to grow and develop within a business that is thriving

Role Profile

* Liaise with, and manage, key client relationships

* Plan, schedule and oversee key client communication points

* Manage and naturally become the day to day communications hub for high value client communications

* Become the purveyor of sunshine, a grower of exceptional relationships and forger of total client confidence in the company's ability to deliver, personifying the brand

* Where appropriate, communicating successes to clients

* Develop and maintain a commercially driven strategic approach to account and relationship management

* Understand and shape the company's approach to better develop, diversify and grow client accounts

* Take a leadership role within the client onboarding process

* Ensure all department KPI's are consistently met as advised by the Head of Client Services

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Job Overview

  • category

    Location

    Sussex
  • category

    Employment Type

    Permanent
  • category

    Sector

    Ambient B2B & B2C Media Sales Conferences, Events & Exhibitions Outdoor & Out of Home Business Intelligence & Analytics Digital, Online & Social Media Print & Publishing Advert / Media / Entertainment Media PR & Communication
  • category

    Agency/Employer

    Recruitment Agency
  • Company Profile

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