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Arabic speaker Customer Support for fashion industry in Lisbon (f/m/x)


Job Description

To support our ambitious development plan, we are recruiting for the role of Customer Service Assistant. This role will support the business growth strategy and ensure we offer our European customers the best customer service.

Assist in answering all customer e-mails and calls and additional communications within agreed service standards;
Handling customer inquiries with the highest degree of courtesy and professionalism;
Respond to queries related to products, orders, store locations, services, general inquiries and policies;
Be involved and propose new and effective tools and solutions which bridge together Ecommerce and store operations;
Providing fast, and effective communication via web based program(s);
Working with multiple mainframe, software, and web-based programs;
Ability to adaptto changing demands of the work environment.

Your Profile

Permission to work in Portugal is a must;
Fluent level of written and verbal communication skills in Arabic;
Good level of written and verbal communication skills in English (minimum B2);
A keen interest in E-commerce and online marketing;
A sound knowledge of E-mail etiquette and excellent typing skills;
Passion for fashion and trends;
Customer oriented;
Previous experience in customer service and retail environment (preferred).

Our Offer

Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, water sports, soft trekking and much more.

نوع الوظيفة: دوام كامل

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