Aug 14, 2019

Client Services Manager (AM/SAM)

  • Sopra Steria Recruitment Limited
  • Manchester, UK
Full-time Ambient Business Information - Analytics Conferences, Events & Exhibitions Digital, Online & New Media Outdoor & Out of Home Television, Cinema & Radio

Job Description

Sopra Steria Recruitment Ltd are recruiting a Client Services Manager (AM/SAM)

As account manager, you will act as the key point of contact for clients, advising them on the best activity to achieve their objectives. You will also take responsibility for the day-to-day management of client accounts, working closely with the team to ensure all activity is completed to a high standard and to deadline, in order to achieve agreed KPIs.

Client Satisfaction

  • Supporting Account Lead in delivery of campaigns and projects against a brief
  • Hitting targets
  • Dealing with all client enquiries

Financial

  • Accurate budgeting and negotiations

Account responsibilities

  • Time planning of account campaigns
  • Management of work in progress documents
  • Weekly updates drafted and shared with client
  • Daily coverage and news shared with client
  • Setting of monthly folders/coverage logs
  • First check and amends of all content developed
  • Partnership identification and initial negotiations
  • Event planning, briefing and management
  • Attendance and feedback at tissue session of planning stage
  • Support planning and proposal stages with AL incl research
  • Briefing departments to deliver client briefs
  • Driving departments to deliver quality work on time
  • Reporting based on pooled evaluation/results from departments
  • Accurate and detailed action contact reports
  • Creative/reactive idea generation
  • Clear knowledge of all activities across your accounts

If this sounds like a role that would interest you then please get in touch ASAP to avoid disappointment.

Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

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