Jul 14, 2019

Reservationist - Skipton

  • The Coniston Hotel
  • Skipton BD23, UK
Full-time Ambient Business Information - Analytics Conferences, Events & Exhibitions Digital, Online & New Media Outdoor & Out of Home Television, Cinema & Radio

Job Description

Reservationist - The Coniston Hotel Country Estate & Spa

The Coniston Hotel Country Estate and Spa offers a fantastic opportunity to anyone looking to join a rapidly growing business with an ambition to be a significant landmark hotel. The 71 bedroom 4 AA star hotel also plays host to a wide array of activities on the 14 acre estate which includes; a state of the art spa, a Shooting Ground (CPSA Premier Plus standard), Archery, Falconry Centre, 4x4 Off-Road Experience, Holiday Cottages, Fly-Fishing on the 24 acre lake or River Aire.

The Huntsman's Lodge, Nourish Brasserie and 2-Rossette Macleod's restaurant and bar form the heart of the hotel and all offer a wide range of locally produced food. We offer excellent conference and meeting facilities forming the base of unique team building days. Weddings are also a significant part of our business.

We are a family run hotel which is privately owned by the Bannister family, who are involved in the day to day running of the business.

The existing 16 Coniston Hotel team are very customer centered and if you pride yourself on delivering excellent customer service then you will fit in well.

The main aim of the role is to provide an efficient yet warm experience to customers calling or emailing the hotel. Enhancing the customer experience by assisting guests to make their reservation in a timely and knowledgeable manner, receiving and providing accurate information before communicating to all relevant parties internally and externally. To enhance the customer experience the role holder should maintain a calm and professional approach, at all times especially during peak and high demand periods. Also key to the role will be driving all the sales elements of the hotel, including the bedrooms, spa treatments, food and beverage outlets and all estate activities, securing sales by taking deposits/full payment.

If you -

genuinely care about the Coniston guest and seek to exceed their expectations
have experience of working in a fast paced and system driven environment.
are confident and eloquent when speaking on calls
Have excellent numeral and written skills
Have excellent organizational skills
are passionate about customer service
have an enthusiastic and positive outlook
have a flexible approach to working hours as business needs dictate
have the ability to respond quickly and positively to a range of work situations
have a good level of computer literacy (outlook, word, PowerPoint and excel)

"Thank you for your interest in the Coniston Hotel Country Estate and Spa. If you have not heard back from us within three weeks, unfortunately on this occasion, your application has been unsuccessful.

However, we would like to keep your CV on file for the next 6 months. If you prefer us not to, please let us know."