We're looking for a Head of Retail Online, Omni-Channel and Mail Order to advance our online shopping experience and other associated channels to the next level of customer experience. If you have a track record of digital brand building, developing a customer base and optimising ecommerce activities to increase sales and margins this is the right role for you.
We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that. We don't want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.
The salary for this role is £62,000 - £78,233 dependent on experience.
What it's like to work here
Heelis, the Central Office for the National Trust, is situated in Swindon, Wiltshire, and houses approximately 700 staff from across the Trust's directorates, including the Executive team and the Director General. The building was designed to be highly sustainable and has won several nationally-recognised awards; the open-plan offices and friendly social spaces help us to foster a truly collaborative working environment.
We're well-placed, with the railway station and ample parking nearby, a shopping outlet on the doorstep and the town centre only a 10-minute walk away. And our in-house café provides us with delicious meals and snacks every day.
What you'll be doing
Directly reporting to the Commercial Director but working with a skilled and professional team here in Heelis. The operating budget is set to be circa 10m.
They key element is to advance our online shopping experience and other associated channels to the next level of customer experience, so implementation of a strategy which achieves our significant financial and brand ambition is the task in hand.
Day to day working will be with our Head of Buying, Merchandising, Marketing, Digital, Operational and IT teams. Externally we want to further enhance our relationships with suppliers.
Who we're looking for